Refunds

Refund policy

If a report does not help you, ask for a refund and you will get one. No questions, no time limit, no conditions.

If you find a factual error in a report, tell us what it is — we will refund you and correct the underlying data for everyone. That second half is not politeness: a wrong date here is worth more to us than the sale.

How to get one

Email support@importwindow.com with your order number. You can also request it directly from Gumroad, Inc., who processed the payment and will refund to your original card.

If your report has not arrived

Reports are personalised and normally come back within 12 hours of you sending your vehicle details. If it has been longer than 24 hours, check your spam folder, then email us — something has gone wrong and we want to know.